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Wednesday, 25 January 2012

Are you desperately seeking landlords?

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It might not have been an officially sanctioned piece of marketing material, but somebody, somewhere in your agency has probably used the words "desperately seeking more landlords" in a piece of untargeted literature recently.

The scattergun approach to finding landlords has always been a pretty ineffective method in my book, but in the absence of a better idea, an area of rainforest the size of Milton Keynes has been turned into copier paper for agents throughout the land to door drop desperately for another landlord or three.

My distaste for this type of marketing was tempered somewhat when I saw the results of our Landlord Survey which revealed that over half of those surveyed didn't buy their property with the intention of becoming a landlord. So this gave rise to the idea that there were plenty of 'accidental' landlords out there who may indeed respond to a badly photocopied note through the door alluding to the aforementioned desperation. Indeed, when I've suggested re-investing marketing efforts in something other than "canvassing" to some agents, I've been chastised and told that it does work and they then cite at least 3 occasions in the past 3 years/30 tonnes of rainforest where their flyer was mentioned on a valuation.

But then, The Property Ombudsman decided to upset the applecart anyway with new guidance on...

"INAPPROPRIATE PRACTICES WHEN CANVASSING"

As part of the updated Code of Practice that was introduced last August, The Ombudsman stated the following:

Inappropriate practices when canvassing - to help avoid the consumer experiencing what could amount to harassment or being misled and to lessen irritation resulting from causing the consumer effort or raising expectation.

  • Door knocking or cold calling at properties for sale with other agents.
  • Continuous unsolicited calls, emails or general junk mail.
  • Use of a ‘compliments slip’ or ‘note’ that does not explain its true purpose but merely makes a statement such as ‘contact me urgently’.
  • Acting as someone who you are not or using third parties to project your business.
  • Specifically targeting tenants by whatever means for details of landlords so that unsolicited approaches can be made to those landlords.

The above is open to some interpretation, but the last 3 words of bullet no.2 kind of cover most of what I'm referring to. 

TEMPTING RATHER THAN TOUTING

I doubt I will tempt many agents to save the rainforest in reality, but I would like to offer one very easy, very cheap alternative for you to consider...

Zoopla have a quirky little function on their website called TemptMe. This is where the owner of any property in the UK can set a price at which they would be prepared to sell their home. Simply visit the "Current Values" section for your area and in the "Useful links for [Your Area]" on the right, you will see the link to "TemptMe" homes in your patch.

The reason I suggest this in a lettings context rather than sales is most of these TemptMe prices seem to have been drawn from Land Registry data for Cloud Cuckoo Land. There is one in my home town of Epsom where the TemptMe price is set at £1.8m, yet it was sold in 2006 for £720k and Zoopla's own automated current estimate puts it at £762k! Equally, there are some more grounded examples like this one posted on New Years Eve.

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Some may just be nutters, but they've given Zoopla permission to let you tempt them. You can send them a message through the website too! Nothing unsolicited about that then.

I'm quietly confident that a tempting insight into what sort of rent could be achieved for the property at present will probably float their boat more than the harsh reality of selling it. So when you send the troops out door knocking next week, maybe tell one of them to save their weary legs and do a bit of tempting instead. Let me know how they get on...

Friday, 16 December 2011

Estate Agency of the Year 2011

Congratulations to the all round good guys at Romans on doing the double! Last week they were crowned as The Estate Agency of the Year 2011 having already won Lettings Agency of the Year 2011 in June. Here's a little video of them receiving their award on what was a superb day at EAE Live...

You can also find out more about all the winners and the judges report on them here...

Friday, 28 October 2011

Searching for the Lesser Spotted Seller

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We're seeking your help to find that very rare breed of person who has actually sold a property in 2011! For the 5th year, our Home Moving Trends Survey will hopefully deliver key insights to property professionals in areas where other surveys simply do not reach.

It's not about how many surveyors have a good or bad feeling in their waters this month or how wide the gap between notional average prices have become, this is about the choices that the people who keep an estate agent in business are making; the vendors. How did they find you? Why did they choose you? And what was it like to be moved by you? 

It's very simple to help us with this survey. All you need to do is send an e-mail to your current and recently completed vendors asking them to visit:

http://www.homemovingtrends.com

You will also find Facebook and Twitter buttons on the Survey page, so please share with your followers and friends too.

Responses to the survey are used purely for statistical reasons, but we do ask people to name the agent they are selling through, so that if an agent gets a sufficiently high number of their vendors to respond, we can offer them a comparison of how they're vendors responded to the rest.

The survey runs from now until 28th November and the results will be shared for the first time at EAE Live on December 8th.

Thank you for helping us with this important research.

 

 

 

 

Monday, 26 September 2011

Playing to the Crowd

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Douglas & Gordon have created a series of very tongue-in-cheek viral videos that depict the behaviour, or more to the point, misbehaviour of some fictional agents; James and Charlotte.

The series entitled "Under Offer" shows these quite distasteful characters in even more distasteful scenes such as destroying a competitor's board, catching a vendor having sex during a viewing and stopping off to use the ablutions in an expensive property.

When I first saw the series, I struggled to understand why an agent would have created them. What possible benefit could it be to them with no overt link and no discernable call to action?

But as I've followed the reaction which is just starting to go viral in the proper sense, it's clear that Douglas & Gordon have actually achieved something rather clever. This crude interpretation of what estate agents are 'really like' is entirely in tune with the public's perception. Playing to the crowd in this way is engendering a strong and approving public reaction. One that will perpetuate itself way beyond an agent's traditional communications, trying to convince people that agent's are not actually all smooth talking bar-stewards. Let's face it, that's never going to happen, so if you can't beat them, join them.

There will be those who react to the videos with indignation; other agents and Daily Mail readers. Daily Mail readers have to react to everything with indignation after all. The really funny part is the reactions from those stupid enough to believe it was real.

So hat's off to D&G really. I don't particularly like the videos themselves, but it is a very brave move. Whilst the vast majority of agents continue to mess about with press ads conveying vacuous messages about trust and customer service, D&G have put a seemingly pointless parody of agency out there for all to laugh at. The crowd is now laughing with them and at every other agent.

Want to know more...

One of the easiest ways to follow what's being said about the viral is on Social Mention:

http://prop.ac/o2SI52

And if you want to draw your own conclusions on the series itself, you can see it here:

 UPDATE: A 2nd "trailer" for Under Offer

Tuesday, 13 September 2011

New Rightmove app: Simple Brilliance

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The new iPhone app from Rightmove is a triumph of simple, functional design. I was first made aware that they were working on this back in March and an internal team of Rightmove's best developers have been working hard since then to deliver what is now (and will probably remain for some time) the best property iPhone app there is.

There is nothing jaw dropping about the new app, but it is just a shining example of best practice in terms of interface design and usability. Neat features like the price range parameters in search are intuitive and easy to specify, minimising the number of sub-menus and clicks it takes to refine a property search.

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NEW MAP SEARCH

The map search (not even present in the previous app) has been thought through brilliantly; rather than clicking on map pin after map pin for more detail, you simply scroll through properties using a small horizontal summary view. The app puts the properties in order of proximity to a defined central point and the map highlight jumps to the next nearest as you scroll through.

MY RIGHTMOVE

The ability to sync your saved searches and properties from your Rightmove desktop account is also a major step forward. Whatever device you have to hand, you can easily access My Rightmove and refine your user experience to your own needs. Its this sort of simple functionality that will make the app a proper tool for property search day in, day out, not just a gimmick people try in between levels of Angry Birds!

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CONVERTING MORE LEADS

The property details view has two fixed buttons to either call or e-mail the agent at the bottom of the screen. These buttons stay fixed there regardless of where you scroll to. Simple as this is, such overt encouragement for app users to make personal contact with the agent is a real plus and frankly something the main website does not do nearly well enough. Mobile browsers are generally more likely to pick up the phone than their PC based alter egos because it's easy. The phone is already in your hand after all!

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IN APP BRANDING

The major development from an agent's perspective is the new branding and advertising options within the app which take a leaf out of the book from the main website. You might not think that your logo appearing tinily next to your listings is a particularly valuable benefit, but consider potential vendors experience when they first fire up the app and use their current location as a quick and easy way of getting to some search results. If your logo is popping up on results on loads of the properties surrounding the geographic centre of their search (their current address) this has the potential to work in much the same way as a strong board presence in convincing people that you are the mover and shaker on their patch.

I've been working with Rightmove and a couple of agents to design their larger ad spaces in the new app. Designing for the app is an interesting challenge given the fact that although the graphics can be very high resolution and detailed, you still have to deal in what is possible for the human eye to see clearly on a 3.5" screen. If you are interested to see how these ad spaces work, you can see a guide here:

http://publications.rightmove.co.uk/?id=MobileDeviceGuide_Sept11

It worries me a little that you will see lots of crude agent marketing in the app which serves as an annoying distraction from the task at hand, but time will tell on that one. The development team have focussed on providing a great user experience, but the need to be commercial about things means agents now have the opportunity to achieve standout within the app.

MOBILE THE WAY TO GO

The new app caters for one piece of the very fragmented mobile space, but it is representative of an increasingly important medium for property search. I expect to see the great work done for the iPhone recreated for Android and other mobile platforms by early next year and to witness exponential growth in mobile usage for serious property search.

More info on the app from Rightmove themselves (including a 'cutting edge' video is available here - http://www.rightmove.co.uk/property-to-you/iphone-application

 

 
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